mycity44 Privacy Policy

1. Introduction

mycity44 ("we", "our platform") is committed to protecting the privacy of every user who registers an account or uses our services. This Privacy Policy explains in detail how we collect, use, store and protect your personal information when you interact with the mycity44 platform.

By registering an account or continuing to use this platform, you acknowledge that you have read, understood and agreed to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, you are advised to stop using our platform and contact us for follow-up action.

This mycity44 Privacy Policy is to be read together with our Terms and Conditions and Responsible Gambling Policy. All these documents form a comprehensive user agreement between you and mycity44.

2. Personal Information We Collect

mycity44 collects various types of personal information to ensure our services operate safely and efficiently. The information collected can be grouped into several categories:

2.1 Account Registration Information

When you register a mycity44 account, we collect:

• Full name as stated in your official identity document
• Identity card number (MyKad) or passport number
• Date of birth to verify that you are 21 years of age or older
• An active email address
• A valid mobile phone number
• Your chosen username and password (passwords are stored in encrypted form)

2.2 Financial and Transaction Information

To process deposits and withdrawals, we collect:

• E-wallet details (Touch 'n Go, ShopeePay) linked to your account
• Bank account information for FPX and DuitNow transactions
• Crypto wallet address if you use USDT, BTC or ETH
• Complete records of deposits and withdrawals

2.3 Platform Usage Information

Our system automatically records:

• IP address and information about the device used
• Web browser type and operating system version
• Game activity and betting records
• Login session time and duration
• Pages visited and actions taken within the platform

2.4 Identity Verification Documents (KYC)

As part of the account verification process required by our international licence, you may be asked to submit a digital copy of your identity document, proof of residential address, and in certain cases, proof of source of funds.

3. Purpose of Using Personal Information

mycity44 uses the personal information collected for the following purposes:

• Account management: Creating, maintaining and securing your user account
• Transaction processing: Processing deposits and withdrawals accurately and securely
• Age verification: Ensuring all users meet the minimum age requirement of 21 years
• Platform security: Detecting and preventing fraud, money laundering and suspicious activity
• Regulatory compliance: Meeting obligations under applicable licensing and legal requirements
• Customer service: Providing technical support and handling your enquiries
• Communication: Sending important notices related to your account, bonuses you are eligible for, and policy updates
• Platform improvement: Analysing usage patterns to improve our services and user experience

4. Information Sharing and Disclosure

mycity44 does not sell or rent your personal information to any third party. However, in certain circumstances, we may share your information with:

4.1 Approved Service Providers

We work with carefully selected third parties for specific purposes, including payment processors such as FPX gateways, DuitNow and e-wallets, identity verification service providers, and technical infrastructure providers. All these third parties are bound by strict data protection agreements and may only use your information for the purposes specified.

4.2 Legal Requirements

mycity44 may need to disclose certain information if required by a court order, direction from a relevant authority, or our international licensing compliance obligations. Such disclosure will be made only to the extent necessary.

4.3 Protection of Other Parties' Interests

In situations where fraud, a security threat or suspected illegal activity is identified, we reserve the right to share relevant information with the appropriate authorities for investigation and protection purposes.

5. Data Storage and Security Measures

mycity44 uses high-grade security infrastructure to protect your personal information. The following are the key measures we apply:

• SSL/TLS encryption for all data transmission between your device and our servers
• Password storage using strong hashing algorithms — we do not store passwords in plain text
• Strict internal access controls — only authorised staff may access users' personal information
• Regular security audits by independent technical teams
• An active intrusion detection system operating at all times
• Two-factor authentication available to protect your account

Your data is retained for as long as required for operational and legal compliance purposes, which is generally no more than seven years from the date your account is closed, unless the law requires a longer period.

6. Your Rights as a User

As a registered mycity44 user, you have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal information we hold about you
• Right of rectification: You may request correction of inaccurate or incomplete information
• Right of erasure: In certain circumstances, you may request deletion of your personal information
• Right to restriction of processing: You may ask us to limit how we use your data in certain situations
• Right to object: You may object to the use of your information for direct marketing purposes
• Right to data portability: You may request your information in a transferable format

To submit any request relating to the rights above, please contact our customer support team. We will process your request within a reasonable time and no later than the period required under applicable law.

7. Cookies and Tracking Technologies

mycity44 uses cookies and similar tracking technologies to improve your experience on our platform. There are several types of cookies we use:

7.1 Necessary Cookies

These cookies are essential for the basic functions of the platform, such as maintaining your login session and saving language preferences. The platform cannot function properly without this type of cookie.

7.2 Performance and Analytics Cookies

These cookies help us understand how users interact with the mycity44 platform so that we can continue to improve its functions and overall experience. The information collected is in aggregate form and does not directly identify individuals.

7.3 Functional Cookies

These cookies store your personal preferences such as display settings and your chosen currency, so you do not need to set them again each time you visit the platform.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the platform. For more information on how to manage cookies, refer to the help documentation of the web browser you use.

8. Links to Third-Party Websites

The mycity44 platform may contain links to external websites that are not under our control. This Privacy Policy applies only to the mycity44 platform. We are not responsible for the privacy practices of any third-party website. We encourage you to read the privacy policy of every website you visit.

9. Child Protection and Age Requirements

mycity44 is open only to individuals aged 21 and above. This platform does not offer services to children or minors under the age of 21, and we do not knowingly collect personal information from individuals below that age limit.

All users are required to verify their age during the registration process. If we find that personal information has been collected from someone who does not meet the minimum age requirement, the account will be closed and the information will be deleted immediately.

If you believe that someone under the age of 21 has registered an account on our platform, please contact the mycity44 customer support team as soon as possible.

10. Amendments to This Privacy Policy

mycity44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or improvements to user protection. Any material amendments will be communicated to you through one or more of the following methods:

• A notice displayed prominently on the platform's main page
• An email to the address registered in your account
• A notice within the platform when you log in

We encourage you to review this Privacy Policy periodically. Your continued use of the mycity44 platform after the effective date of any amendment is considered your acceptance of the updated terms.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us through the following channels:

• Live chat: Available 24/7 in Malay and English through the mycity44 platform
• Email: [email protected]

Our customer support team is ready to assist you and will respond to privacy-related enquiries within a reasonable time.