Terms and Conditions of Use for mycity44

1 Definitions and Interpretation

In this Terms and Conditions document, the following words and expressions carry the meanings stated unless the context requires otherwise:

• "Platform" means the mycity44 website and all online services operating under the domain mycity44.com.
• "Player" or "User" refers to any individual who registers and uses the services provided by the Platform.
• "Account" means a user account officially registered on the mycity44 Platform.
• "Balance" refers to the total amount of funds held in a player's account at any given time.
• "Bonus" means any additional value credited into a player's account by the Platform as part of a specified promotion.
• "Wagering Requirement" or "Rollover" refers to the total amount that must be wagered before bonus funds are eligible for withdrawal.
• "Withdrawal" means the process of transferring funds from a Platform account to the payment method registered by the player.

2 Acceptance of Terms

By accessing or using the mycity44 Platform, you expressly and implicitly agree to be bound by these Terms and Conditions together with all other policies published on this Platform, including the Privacy Policy and Responsible Gambling Policy.

Acceptance of these terms takes effect when you:

• Complete the account registration process on the Platform;
• Make your first deposit or any financial transaction;
• Use any game or service provided; or
• Access any part of this Platform after the terms have been updated.

3 Player Eligibility

To be eligible to use the mycity44 Platform, you must meet all of the following eligibility requirements at all times:

• Be at least 21 years of age on the date of registration and throughout your use of the Platform;
• Be an individual with full legal capacity to enter into a valid agreement;
• Not be on any active exclusion or self-exclusion list;
• Use the Platform for personal purposes and not on behalf of any third party;
• Not be acting under compulsion or the influence of another person when making gambling decisions.

4 Account Registration and Management

Each individual is only permitted to hold one (1) active account at mycity44 at any time. Registration of multiple accounts by the same individual is strictly prohibited and may result in the closure of all related accounts and the freezing of funds held within them.

During registration, players are required to provide complete, accurate and current information including:

• Full name as shown on MyKad or a valid identification document;
• Exact date of birth for age verification;
• An active and reachable email address;
• A mobile phone number registered in Malaysia.

Players are fully responsible for ensuring their account information remains up to date. mycity44 will not be liable for any losses arising from inaccurate or outdated information.

Players also bear full responsibility for all activity that takes place under their account. Passwords must be kept secure and must not be shared with anyone. If you suspect your account has been accessed without authorisation, please contact our customer support directly via live chat available 24/7.

5 Deposits, Withdrawals and Financial Transactions

mycity44 supports various deposit and withdrawal methods suited to Malaysian players, including Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay, and cryptocurrencies such as USDT, BTC and ETH.

The applicable financial conditions are as follows:

• Minimum deposit per transaction is RM30, applicable to all payment methods;
• Minimum withdrawal per transaction is RM50;
• Withdrawals are usually processed within 5 to 30 minutes after the request is received and verification is complete;
• Players may only withdraw funds to the same payment method used during deposit, for security purposes and to prevent money laundering.

mycity44 reserves the right to delay or reject any withdrawal request that raises suspicion of fraudulent activity, money laundering or breach of terms. In such cases, the player will be contacted by email for further clarification.

6 Bonuses, Promotions and Wagering Requirements

mycity44 offers various bonuses and promotions from time to time. All bonuses are subject to the specified wagering requirements and must be fully met before any withdrawal can be processed.

For the 150% welcome bonus up to RM1,000, the applicable wagering requirements are:

• The bonus is calculated at 20 times the value of the bonus received;
• Example: A deposit of RM100 receives a bonus of RM150, making the balance RM250. Wagering requirement = RM150 × 20 = RM3,000;
• Example: A deposit of RM1,400 receives a bonus of RM1,000 (maximum cap), making the balance RM2,400. Wagering requirement = RM1,000 × 20 = RM20,000.

Additional conditions relating to bonuses:

• Bonuses cannot be transferred between accounts or converted directly into cash;
• Only one active bonus is allowed at any one time unless stated otherwise in the promotion's terms;
• mycity44 reserves the right to modify or terminate any promotion at any time without prior notice;
• Any attempt to abuse the bonus system will result in the cancellation of the bonus and may lead to account closure.

7 Game Rules

All games available on the mycity44 Platform are subject to their respective rules as set by the game providers. Players are responsible for familiarising themselves with the rules of each game before playing.

The following applies to all games on the Platform:

• Match and game results are final and cannot be disputed unless a verifiable technical error has occurred;
• In the event of a technical disruption or system failure, mycity44 will make every effort to resolve the situation fairly based on available data;
• Bets placed during a system disruption may be voided and funds will be returned to the player's account;
• mycity44 is not responsible for any losses caused by internet connection interruptions on the player's end.

8 Prohibited Conduct

Players are strictly prohibited from engaging in any of the following activities on the mycity44 Platform:

• Opening or using multiple accounts to gain an unauthorised advantage;
• Using automation software, bots, or any technological tools to manipulate games;
• Colluding with other players to gain an unfair advantage;
• Exploiting any technical bugs or vulnerabilities in the game system;
• Providing false information during registration or the identity verification process;
• Using the Platform for money laundering or any other illegal activities;
• Abusing bonuses or promotions in a manner contrary to the Platform's intent.

9 Account Closure and Suspension

Players may close their account at any time by contacting the customer support team. Prior to closure, all eligible balances will be processed for withdrawal subject to applicable conditions.

mycity44 reserves the right to suspend or close a player's account without prior notice if:

• There is a violation of any section of these Terms and Conditions;
• There is suspicion of fraud, money laundering, or criminal activity;
• The player fails to meet identity verification requirements within the stipulated period;
• A request is received from a relevant authority.

In the event of forced closure due to a breach of terms, mycity44 reserves the right to withhold balances including real money for the duration of any required investigation.

10 Limitation of Liability

The mycity44 Platform is provided on an "as is" basis. To the extent permitted by applicable law, mycity44 is not liable for:

• Any financial losses incurred by players as a result of using the Platform, including losses from gameplay;
• Service interruptions or periods of downtime beyond the Platform's control;
• Any indirect, consequential, or punitive losses even if mycity44 has been informed of the possibility of such losses;
• Third-party content or services that may be accessible through the Platform.

11 Amendments to Terms and Conditions

mycity44 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments will take effect immediately upon publication on the Platform.

Players are responsible for reviewing this document periodically. Continued use of the Platform after any changes are published will be considered acceptance of the amended terms. If you do not agree with the amendments, you have the right to close your account and withdraw any eligible balance.

12 Governing Law and Dispute Resolution

mycity44 operates under an international licence and complies with the licensing requirements set by the relevant regulatory body. The Platform uses industry-standard encryption to ensure the security of player data and transactions.

Should any dispute arise regarding the use of the Platform, the following resolution steps apply:

• Players should first contact the mycity44 customer support team via live chat or email for an informal resolution;
• If the dispute cannot be resolved informally within 30 days, it will be referred to the relevant regulatory authority;
• The final decision by the relevant regulatory body is binding on both parties.